Returns and Exchanges
We want you to love every piece of furniture you bring into your home, which is why we offer a 30-day return window for most items. If you are not completely satisfied with your purchase, we will assist you with a return or exchange to ensure your space is perfect.
Return Process
- 1.Initiate Your Return
Log into your account or use our guest return portal with your order number and email address to start the process.
- 2.Prepare the Item
Carefully repackage your items in their original packaging to ensure they remain protected during transit and qualify for a full refund.
- 3.Schedule a Pickup or Drop-off
For smaller items, use the provided prepaid shipping label; for large furniture, our concierge team will contact you to schedule a professional freight pickup.
- 4.Receive Your Refund
Once our warehouse inspects the returned items, we will issue a refund to your original payment method within 10 to 14 business days.