Frequently Asked Questions
Everything you need to know about your Herman Miller investment.
What is the warranty coverage on Herman Miller products?
Most of our performance seating and furniture comes with a 12-year warranty that includes parts and labor, ensuring your investment is protected for over a decade of use.
How long will it take for my order to ship?
In-stock items typically ship within 1-3 business days. For custom 'built-to-order' pieces, lead times vary based on the specific configuration and will be displayed on the product page.
What is your return policy for home office chairs?
We offer a 30-day return policy. If you are not satisfied with your purchase, you can return it in its original packaging. Please note that a return shipping fee may apply.
Do Herman Miller chairs come fully assembled?
Yes, the majority of our performance seating, including the Aeron and Embody chairs, arrives fully assembled and ready to use right out of the box.
How do I care for and clean my furniture?
We recommend using a soft cloth and mild soap for hard surfaces. For high-performance textiles like Pellicle or Rhythm fabric, vacuuming and light spot cleaning with specialized upholstery cleaner is suggested.
Do you offer financing options?
Yes, we partner with Affirm to provide flexible payment plans, allowing you to pay for your purchase over time with monthly installments.